Refund Policy

CONFIDENTIALITY STATEMENT

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Privacy & Rights

The confidentiality of communications between a member and a counselor is important and, in general, is protected by law. Subject to legal exceptions, information given in services will not be shared with anyone without the member’s written permission. The following outlines some, but not all, of the circumstances when California or Federal law allows, or requires, a counselor to breach a member’s confidentiality. If a member communicates directly to SAP Solutions that they are a threat of physical harm to an identifiable person, we are required by law to warn the intended victim and notify the police. If SAP Solutions believe that a member is in such mental or emotional condition that he/she poses a danger to him/ herself or others, or the property of another person, SAP Solutions may breach confidentiality or contact others to facilitate the member’s safety. SAP Solutions is allowed by law to take protective action, which may include initiating psychiatric hospitalization of a member for up to 72 hours, even if SAP Solutions must do so without a member’s voluntary consent. A counselor has both a legal and ethical responsibility to take action to protect endangered individuals from harm when his or her professional judgment indicates that such a danger exists. If such a situation should arise, it is our policy to fully discuss these matters with a member before taking any action, unless, in professional opinion, there is a good reason not to do so. If we have a reasonable suspicion of child abuse or neglect, or abuse of a dependent, or elder adult (age 65 or older), SAP Solutions is required by law to file a report with the designated protective agencies. In most legal proceedings, a member may assert the Counselor-Patient privilege to protect information about his or her services. However, certain legal activities or court actions, such as a member making his/her mental or emotional state an issue in a court proceeding, may limit a counselor’s ability to maintain confidentiality. A court may also order a counselor to disclose confidential client information. If you are involved in a legal proceeding, please speak with your attorney about the limits of confidentiality. Most insurance agreements require you to authorize your counselor to provide clinical information, for example, a diagnosis, a treatment plan or summary, or even a copy of the entire record. Once the insurance company has this information, the counselor has no control over what the insurance company does with it. If you request that SQP Solutions provide information to your insurance company, we will ask you to sign an authorization for that purpose. If the use of a collection agency becomes necessary, SAP Solutions will furnish them with the required information to collect the fees due. While this summary of exceptions to member confidentiality should prove helpful in informing you about the potential breaches of confidentiality, you should be aware that the laws governing these issues are often complex. I encourage our active discussion of these issues. However, if you would like more specific advice, formal legal consultation may be desirable. This office maintains confidential member records for 5 years after the termination of Assessment. After the 5 year post termination period, the member’s records will be destroyed so as to protect client confidentiality. 

Refund Policy - the basics

1. Eligibility for Refunds

   • Prior to Initial Assessment: Refunds requested before the initial assessment scheduled time with a Substance Abuse Professional (SAP) will be issued at 75% of the total amount paid.

   • After Initial Assessment: Once the initial assessment scheduled time has passed, no refunds will be issued under any circumstances.  This is regardless of attendance to the initial assessment. 

2. Non-Refundable Fees
   Administrative and preparatory costs are non-refundable and are covered by the 25% retained from the initial payment.

3. How to Request a Refund
   To request a refund, please contact us at polarisphccs@gmail.com with your name, payment details, and the reason for your request. Refund requests must be made in writing.

4. Processing Time
   Approved refunds will be processed within 10 business days. Refunds will be issued to the original method of payment.

5. Additional Terms

   • Refunds are only available to the original purchaser of the service.

   • No refunds will be granted if services are delayed or disrupted due to circumstances beyond our control, such as client non-responsiveness or failure to complete necessary steps.

By purchasing our services, you agree to the terms of this refund policy.